To reset the call blocker back to factory settings press and hold Block List and Allow List together for 5 seconds (until “SUCCESSFUL” is displayed).
Alternatively to reset the call blocker back to factory settings, please insure you are using the standard setup and use additional programming code:
**1# (beep) *1# (beep)
After each method the screen will reset the numbers on the LED screen of the device to 0000. This will therefore mean the call blocker has successfully been reset.
If you would like to speak with us directly regarding this issue, please call our support line on 408 872 6822 and we can talk you through this and test with you to ensure everything is working correctly.