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Viewing 10 posts - 1 through 10 (of 10 total)
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  • in reply to: Phone number That I can’t seem to block #901

    Hi Dino

    Try entering the code like this:

    Get the dial tone then enter # * 7 # 015555555555 # and hang up the call.

    No variations of the number will be able to call again.

    Kind Regards
    Louise
    CPR Call Blocker Technical Support
    support@cprcallblocker.com
    USA: 408-872-6822 Mon-Fri 4am-5pm EST
    UK: 01792 342 708 Mon-Fri 8am-10pm

    in reply to: Vtech phone displays "Missed call" #836

    Hello Dino

    I am sorry you feel that way.

    If I can be of any further assistance, please let me know.

    Kind Regards
    Louise
    CPR Call Blocker Support
    support@cprcallblocker.com
    USA: 408-872-6822 Mon-Fri 4am-5pm EST
    UK: 01792 342 708 Mon-Fri 8am-10pm

    in reply to: Vtech phone displays "Missed call" #819

    Hello Dino

    The call blocker doesn’t affect your phones in the slightest. What may be happening is the call is getting intercepted and they are ringing again and it blocks but briefly comes through before the caller display shows and the call blocker can intercept it, hence why there is missed calls in your log.

    You can simply delete them in the call log by scrolling through it and pressing the delete button when they show on your display.

    This is nothing to worry about and as long as the call blocker is blocking calls as it should, then all is fine.

    Kind Regards
    Louise
    CPR Call Blocker Support
    support@cprcallblocker.com
    USA: 408-872-6822 Mon-Fri 4am-5pm EST
    UK: 01792 342 708 Mon-Fri 8am-10pm

    in reply to: Vtech phone displays "Missed call" #815

    Hi Dino

    The holding down of the BLOCK NOW button, just boosts the Call Blocker. It won’t delete or reset it.

    Okay can you try a different set up solution for me then please.

    If you received a white cable with a red end, please follow this set up:

    Leave the main telephone cable from your Ooma Telo into the LINE port of the Call Blocker, remove the black cable from the TEL port of the Call Blocker and your phone. Please place the RED end of the white cable mentioned above into the LINE 1 port of the Call Blocker and the other end directly into the phone.

    If you did not receive a white cable but have a splitter, please can you do the following: Place the splitter in the Ooma Telo telephone port, run one normal telephone cable (not the black cable) directly to the LINE port of the Call Blocker and place a second normal telephone cable into the 2nd port of the splitter with the end of this cable directly into your phone.

    Both methods are the Parallel Set up and should help you resolve the issue.

    If you need any further assistance, please contact me.

    Kind Regards
    Louise
    CPR Call Blocker Support
    support@cprcallblocker.com
    USA: 408-872-6822 Mon-Fri 4am-5pm EST
    UK: 01792 342 708 Mon-Fri 8am-10pm

    in reply to: Vtech phone displays "Missed call" #810

    Hello Dino

    Do you have the Call Blocker connected into the back of your Comcast modem?

    If you do, can I suggest that you leave the main telephone line in the LINE port of the Call Blocker and remove the small black cable completely. Use the white cable with a red end. Place the Red end into the LINE 1 port of the Call Blocker with the other end directly into the main telephone base unit.

    Then get a dial tone over speaker phone and press and hold the BLOCK NOW button for about 10 seconds till it beeps, hang up the call.

    This should help you resolve the issue. If you have any further questions, please feel free to contact us.

    Kind Regards
    Louise
    CPR Call Blocker Support
    support@cprcallblocker.com
    USA: 408-872-6822 Mon-Fri 4am-5pm EST
    UK: 01792 342 708 Mon-Fri 8am-10pm

    Hello again,

    It does appear that there is not enough power on your phone line. As you stated, when you have everything disconnected, then readd the DSL filters, it still works, but when you add your DSL line, the Call Blocker looses power and can’t function.

    It is possible if your provider splits your line so the DSL runs independently, which they can do, then the 2 devices can work alongside one another.

    If you need any further advice, please let me know.

    Kind Regards
    Louise
    CPR Call Blocker Support
    support@cprcallblocker.com
    USA: 408-872-6822 Mon-Fri 4am-5pm EST
    UK: 01792 342 708 Mon-Fri 8am-10pm

    in reply to: New scamming tactic #801

    Hello Mark

    To ensure that scam callers cannot get through with variation numbers, when they do call you with a number, you can block all subsequent numbers and all deviants using this method.

    Pick up the phone (no dial tone yet) using the telephone keypad, enter:
    * * 7 # full number with area code # 1 full number with area code # 01 full number with area code # 001 full number with area code # then press the talk/call/dial button to allow the code to go through. Once completed, hang up the call.

    All variations of the main number will NOT be able to call through in future.

    Kind Regards
    Louise
    CPR Call Blocker Support
    support@cprcallblocker.com
    USA: 408-872-6822 Mon-Fri 4am-5pm EST
    UK: 01792 342 708 Mon-Fri 8am-10pm

    Hello

    The LINE 1 port is only used for setting up the Call Blocker in Parallel, i.e. using the white cable.

    Can you please try connect it to an alternate Wall Jack where your modem is not connected. Can you also connect it without any DSL filter in the Wall Jack, just using the main telephone cable from the wall jack directly into the LINE port of the Call Blocker, and the small black cable from the TEL port of the Call Blocker to the main telephone base unit.

    Please try this set up without any DSL filters connected to any other wall jacks in the property, and once you have the Call Blocker and phone connected, reconnect the additional DSL filters one at a time to see which one is causing the interference.

    Kind Regards
    Louise
    CPR Call Blocker Support
    support@cprcallblocker.com
    USA: 408-872-6822 Mon-Fri 4am-5pm EST
    UK: 01792 342 708 Mon-Fri 8am-10pm

    Hello again,

    No in this scenario, you would not be able to connect it to your modem. Firstly, try using a different DSL filter in the main telephone port, removing the one you currently have in there. Then place the main telephone cable directly into the LINE port of the Call Blocker, and using the white cable (provided with your device) place the red end into the LINE 1 port of the Call Blocker and the other end directly into your telephone base unit.

    Get a dial tone, over speaker phone, and press and hold the block now button for 5 -10 seconds till it beeps.

    If you have any issues with this set up. Try removing all DSL filters from all wall jacks in your property, and connecting them one at a time starting with the 1st one at the main telephone wall jack to see which one is causing interference on the line and preventing the Call Blocker to work effectively.

    Kind Regards
    Louise
    CPR Call Blocker Support
    support@cprcallblocker.com
    USA: 408-872-6822 Mon-Fri 4am-5pm EST
    UK: 01792 342 708 Mon-Fri 8am-10pm

    Hello

    When you have DSL modem connections to the main wall jack and a phone
    line or 2 line system, the best way to get all components working in harmony is to
    connect the V202 using the main telephone line cable (line on which you want to block calls from) running directly from the tel port in the back of the modem, directly to the LINE port of the Call Blocker, then using the small black cable from the TEL port of the
    Call Blocker directly into the phone base itself.

    Kind Regards
    Louise
    CPR Call Blocker Support
    support@cprcallblocker.com
    USA: 408-872-6822 Mon-Fri 4am-5pm EST
    UK: 01792 342 708 Mon-Fri 8am-10pm

Viewing 10 posts - 1 through 10 (of 10 total)